Business health check in hospitality industry

Business health check in hospitality industry 1.0 Introduction 1.1 Aim of the assignment   Ã‚  Ã‚  Ã‚  Ã‚  This report is all about business health check in hospitality industry and finding the gaps of the organisation. After finding the gaps giving the appropriate recommendation and giving the action plan as well as time spam. After that how much it will cost to your organisation to implement that action plan.   Ã‚  Ã‚  Ã‚  Ã‚  As presently I am not working any hospitality related industry therefore I chose to do business health check in Kohinoor continental where I completed my training. 1.2 Organisational introduction The Kohinoor Continental is located at Andheri (East), at a stones throw from Mumbais International Airport and in the midst of the newly developing Business District. It is indeed rare that there exists a business hotel, which enjoys a distinguished patronage such as ours. Therefore during our period of renovation, much as we would have liked to, we could not offer you our hospitality. But now youll agree that the new Kohinoor Continental was well worth the wait. From the moment you enter, youll see that we have spared no expense in order to make your stay as comfortable as possible, with the finest materials imported from all over the world and many aesthetic nuances, which adorn the hotel like jewellery. Accommodation: The ambience and hospitality at Kohinoor Continental match international standards. Each and every one of our 120 rooms is equipped with state-of-the-art lighting and furnishings. The well being of our guests is our main concern. So if theres anything you need at any hour, well get in for you. Be it access to the Internet or a bowl of fresh fruit, no desire of yours is too big or too small. Restaurant: A royal feast awaits your taste buds at Solitaire, the multi-cuisine restaurant at the Kohinoor Continental. Conference and Banquet facilities: With the unique mood lighting in our banquet hall, were sure your parties and conferences here will be evenings to remember. Indeed we had been closed for long but now you might be tempted to stay a little longer in the Kohinoor Continental. We look forward to seeing you soon. Recreation: If you want to unwind after a tiring day, then just melt in our pool or savor a Daiquiri at our bar. Health Fitness Centre: In case you want to work up an appetite then the Health Club and the sauna are just the places for you. The hotel incorporates environmentally friendly measures such as medium density fibre wood for construction materials, and plumbing, electrical, and mechanical systems that conserve water and energy This hotel offers 92 guestrooms and 14 suites in a six-story building. Air-conditioned rooms also come with ceiling fans. Among the amenities are coffee/tea makers, refrigerators, and wireless Internet access. Furnishings are made from environmentally friendly materials. 1.3 What is quality? â€Å"Quality itself has been defined as fundamentally relational: ‘Quality is the ongoing process of building and sustaining relationships by assessing, anticipating, and fulfilling stated and implied needs.'(Richard e. and Daniel k, 1996) As per the ISO quality is providing excellent products and services that all about meeting customer requirements. Its all about meeting the needs and expectations of customers. So a quality product orservice is one that meets the needsandexpectations ofcustomers. (Anon, 1994) Quality defined by as, conformance to the requirements which is the company itself has established for its product based directly on its customers need. (Crosby p,1979) 1.4 What is Quality audit? It has been a long established practice for major industries and sector to carry out on site evaluation of their most important and sub contractors. The quality audit undoubtedly began with customer inspection. These have been typically intended to : To prove technical capability of the establishment the product or service To check that establishment have capacity or not to cope the customer demand To confirm the commercial stability of establishment. To form an opinion as to whether this is the type of establishment that we would like to do business with. 1.5 Why is it necessary? It is a management tool covering services, products, equipment and financial aspect of a property. Most guests have no time to give feedback, or give only negative comments on one aspect of their experience. It measures and ensures service standard consistency within a chain/group. It identifies staff training needs and rewards. It identifies cost cutting efficiencies. Used for long term benchmarking data. 2.0 Quality audit for Kohinoor continental How you conduct the quality audit? Presently I am not working in hospitality industry therefore I chose Kohinoor continental for my quality audit. As I completed my training from there, so its easy to me to do the quality audit of Kohinoor Continental. In Kohinoor I worked most in bar therefore I chose bar section. Name of the bar Baryl club No of covers- 44   Ã‚  Ã‚  Ã‚  Ã‚  For quality audit purpose I have called to Bar manager and bar tender and asked several question regarding quality audit. 3.0 The gaps in Bar of Kohinoor Continental Lack of upselling The service personnel dont have any knowledge about upselling. Product out of stock- Sometime due negligence of steward, bar tender forgot to order the items which are low in stock. Therefore sometime we have to tell to our guest stock out of stock. No proper crowd management- Actually Baryl club offering heavy discount to there customer therefore there was very rush in the evening time. and its has only capacity of 40 cover at a time therefore crowd just roaming in the lobby and there is no one to handle that crowd from bar. Also there is no one for advanced booking. No proper storage area and very small pantry- In Baryl club pantry itself in the bar where we stored snacks (peanuts, wafers) some bottles of wine, beer, whisky etc. Also in pantry there is account department for bar section so its very congested to work. The pantry area is so small only two person can stand properly therefore its very difficult to work in peak hours. Less staff in bar- Although Baryl club has capacity for 40 covers only 2 peoples were there to serve them. Also there is no one to take the advanced bookings. Its difficult for staff to take the order and place the order and also take care the new guest. Also kitchen area is very far from bar section therefore if one bar personnel was busy to pick up the order from kitchen its very difficult for other to mange in the bar. I completed my training in bar therefore I observed these gaps during my training period. 4.0 Recommendation I am planning to fill the above gaps with PDSA model which is commonly used in hospitality industry. (Wiseman B. 2005) PLAN- it is the test how you are going to work. DO-how you are going to carry out the plan STUDY-look what are the result, what can you improve, what are your mistake. ACT- It is the designs time what are you going to do. 4.1 Recommendations on above gaps: Upselling- Recommendation for this to give your staff proper training for upselling. So they can also know what benefit of upselling is and also help them to earn some tips. Bar manager can also show some upselling practically so they can understand easily. Product out of stock-Recommendation for this is Bar manager have to keep eye on stock list so they can also order for stock without intimation of steward. Also Bar manager can check stock list in every 15 days so he is also aware about the stock in bar. Crowd management- Recommendation for this management H.R department have to hire a service personnel or public relation officer for bar so he/she can handle the crowd properly and also take the bookings on phone. Also management can keep separate area in lobby for those people who are waiting for table inn the bar. So they can wait in that area without disturbing front office staff. Storage area- Recommendation for this will be management can shift account department in the restaurant (where they already have account dept for restaurant) from bar and keep the that area fully utilised for bar purpose so that more stock can stacked properly and also no complaint about the lack of stock. After that during the billing we can give all KOTs to cashier in the restaurant and he can give us the proper bill and at the end of the shift we can handover the cash and all bills to cashier. Less staff in bar-Its very difficult to handle bar with only 2 staff therefore recommendation for this is management can recruit 1 or 2 more staff so its very easy to handle during the rush hours. 4.2 Action plan as per the recommendation and time spam Upselling-For upselling management can give proper training to food and beverage staff. The bar manager or the senior person can give proper training because of there experience. The training can held in the afternoon time when there is less rush or in the morning time when there is no guest in the bar. The manager have to show the upselling tactics practically so that they can understand it very easily and the will also try do upsellings. The training is for only once or twice in a week for a month. The one month period is enough to learn the upselling. Product of out of stock- Actually this is bar tenders duty to keep eye on the stock list. But due to negligence of bar tender some time products are of of stock. The solution for this is bar manager can check the stock list once in a fifteen days and he can also give the intimation to bartender about the stock. Another plan is they can save the stock list in computer and check the stock whenever the want and order as per the convenient. Crowd management-To fill this gap the H.R department have to appoint a public relation officer (P.R) for bar who can take the advance booking for bar and also control the crowd during the rush hours in bar. To appoint the P.R 15-20 days are enough after giving advertisement in newspaper or in job searching site. The P.R will also help in the bar to fill the tent cards asking the guest about the service and other things also like quality of food etc. Storage area- To fulfil this gap management have to shift the account dept of bar in the restaurant where they will see the accounts of restaurant as well as bar. The restaurant already have accounts therefore it doesnt take time for shifting purpose. But it will take 1 week to settle down there. After that in bar management have to make some storage shelves and proper area to stack the all items therefore this also take 1week time. Less staff in bar- For this gap H.R department have to recruit a steward or one more bar tender who will help service personnel from the bar. This will also take 15-20 days to recruit. One more option for H.R is they can hire the steward on temporary basis during the rush hours of the bar instead of hiring a permanent staff. For example they can hire a student form a hotel management college to work in the evening time. so it will save the cost as compare to hiring the a permanent staff. 4.3 Cost factor Upselling- As bar manager is giving the training during his duty hours so it doesnt cost to organisation. Product out of stock- This is covered in duty activity therefore this also doesnt cost anything. Crowd management- This will cost for organisation to pay the P.R staff. Storage area- This will cost only less amount to make proper shelves in storage area. Less staff in bar- This will cost as hiring of new personnel. 5.0 Bibliography Richard E. and Daniel K.(1996). Organisational orientation. Reference to: http://www.qualitydigest.com/html/qualitydef.html. (Accessed on 22 June 2008) Crosby P.(1979). Mini tutorial quality functional deployment. Reference to: http://66.102.9.104/search?q=cache:cxe5V4NPKRcJ:www.freequality.org/sites/www_freequality_org/Documents/knowledge/QFD.pdf+quality+definition+by+diffrent+authorhl=enct=clnkcd=1gl=in.. (Accessed on 22 June 2008) Reference to:http//www.praxiom.com/iso-definition.htm#Quality. (Accessed on 22 June, 2008)

Johann Wolfgang von Goethe Essay

Johann Wolfgang von Goethe is probably the most famous German writer. He has often been called â€Å"the last true polymath to walk the earth†. Although he was not born there, he spent most of his life in Weimar in the former East Germany. Write a brief research paper in English (500 words), make sure to include the following information: Which other talents did he possess that earned him the name polymath? Where and when did he die? Name three of his most important novels. Use sites you find on the Internet and remember to include a WORKS CITED section so that your teacher Johann Wolfgang von Goethe Johann Wolfgang von Goethe was born in August 28, 1749, Frankfurt. He was not an aristocrat but raised in a middle class family. Goethe grew up close to art and literature, at age 8 he wrote a poem; at 13 he first published his very own collection of poetry. He studied law in college and opened up his own office as told by his father, but his interest was already leaned toward literature world. Since then he gathered around with other writers, focus on more variety of books, and study poetries and dramas. In 1772, Goethe stays at Wetzlar and met Johann Kestner. Kestner had a finace named Charlotte Buff, Goethe fell in love with her at the first sight and secretly admires her. After coming back to Frankfurt, he hears a news saying that one of his friend died in situation similar to his. With his experience and the story of his friend, he writes ‘The Sorrow of Young Werther’ which became popular with its publication. Goethe became famous at early twenties. In 1775, Goethe leaves Frankfurt and goes to what became his second hometown, Weimer. In this small dukedom with population about 6,000, he gains trust of Duke Carl August. Carl August gave Goethe several official positions in his court and Goethe became his chief adviser. Although he was very successful in his career, his anxiety that arose with his thirst for art and literature was getting bigger every day. Even his relationships with Charlotte von Stein, his lover, and contemporary intellectual Hether did not satisfy his thirst. Finally, he left Weimer, where he stayed for ten years and wander around. In 1786, Goethe travels around Italy for three years, he visits  Rome, sees and experience new things. In 1788, he comes back to Weimer. His experience at Italy was indeed revolutionary and set a turning point in Goethe’s career. Beautiful art pieces he has seen at Italy influenced Goethe to become a Classicist, however he lost his old friends who could not understand changed Goethe. But luckily he met Schiller, who was another great figure in German literature. They sometimes worked together, influenced together, and inspired each other. During these years, pieces like Wilhelm Meister’s Apprenticeship, Iphigenie auf Tauris, Egmont, Torquato Tasso, and Reineke Fuchs came out. But in 1805, Schiller died of age 48. This shocked Goethe, but overall he lived a peaceful life from 1809 to his death with his artistic fervent at its peak. Faust, Elective Affinities, the West-Eastern, From My Life: Poetry and Truth, all came out during this period. Goethe not only was a guru in literary world but also he was an expert in science, religious studies, and politics, which gained him the name polymath. He was deeply involved in natural science and showed interest in morphology and color theory. Some of his works include, Metamorphosis of Plants and Theory of Colours. Also, being born in Lutheran family and having experience serving Duke Carl August made him influential in those areas as well. In March 22nd, 1832 in Weimer, he died at age of 83. During his 80 years of life he published quantity amount of poems, dramas, novels, and so on. His works had both depth and width and this significantly elevated German literature which were known to be underdeveloped at the time. He is still regarded as a great literary guru to these days and will be remembered forever. Work Cited C.D. Merriman, Literature Network: Johann Wolfgang von Goethe. http://www.online- literature.com/goethe/ 2012 December 13.

Essay Writing and Backwards Brain Bicycle

What Does Essay Writing and Backwards Brain Bicycle Have In Common Essay writing is a must when you are going thru college. You have to write a lot to get through College, and if you want to go further with academia, you’re going to have to write a lot more than ever before. The more you learn the more you’re going to have to write, and essays are never going to stop. If you have a hard time writing essays, you may want to look into the Backwards Brain Bicycle by Smarter Every Day experiment by Destin. You might be confused, I know, so let me explain. Source: YouTube You must be wondering what does Backwards Brain Bicycle have anything to do with Essay Writing. Well, this Backwards Bicycle is going to help you understand a little better about how to write a first class essay OR dissertation. Well, by applying what you learn in this short 7 minute interesting and entertaining video, you will realize how we think one way, but then this Backwards Bicycle helps you understand the reality and how to make adjustments according to your new reality.So, why is it impossible to ride this Bicycle unless you practice daily?To find this out, I encourage you to watch this short, but useful 7 minute video by Smarter Every Day.Everyone Learns How To Write Just like a BicycleThe thing about the Backwards Brain Bicycle is that it helps remember how things used to be. In general, you know the expected outcome from your Bicycle. For example, if you turn the handlebar to the right, you know it will turn right. If you turn the handlebar to the left, you know the expected outcome which is that Bicycle would turn left. In this experiment, Destin challenges himself by switching things up a little bit. Essay writing in College is no different. Even though you have been writing ever since you were a child, given the new challenge and Writing Assignments you will have to think differently. The same writing that you did early on in school or even high school is now seems much more difficult. The reason why it gets harder to Write in College is because you have to relearn how to write in a certain manner. You may not get that at first glance, but things get a lot more progressive. This is where the Backwards Bicycle starts to show you the new world and how you need to get accustomed to new reality. Backwards Brain Bicycle challenges you to learn how to ride a bicycle even though people claim once you know how to ride a bicycle you never forget it, but by changing things a little bit, you can see how this can quickly become a difficult task. Writing in College vs. writing early on OR if you have gone for higher studies to another country is no different. This new challenge is going to take some time to master. So, how long does it take?But what if you changed things upIn this example, Destin the Engineer changed the Bicycle by switching the handlebars. Now when someone would want to turn right, the wheels would need to turn to left and vice versa. That meant that riding this bicycle, you’d have to intuitively change how you maneuver. You could not turn left, in order to turn right. It was a constant battle and it took this Engineer 8 months to learn how to ride this NEW Bicycle properly. Meanwhile, quite interestingly this Engineer proved that when you don’t have to unlearn and relearn you can get this done much more quickly. He asked his 6-year old son to ride the same exact bicycle and he could do the same thing in only 2 weeks. That’s right, it took his 6-year old only 2 weeks instead of 8 months to ride the backwards bike. Writing for College and adjusting to your new College life is no different as compared to writing early on in your childhood.Writing Is Not Always LinearWhen you write an essay, you may think that you have to write things out in a linear form. You start with an introduction then you write about the topic, and then you provide a conclusion towards the end. But that’s not always the case. As you learn how to write a College level essay, you may find that there are opposites that you need to work with. For instance, you’ll need to write an outline. You cannot get anywhere without an outline. You need to focus on what you want to say, a thesis, and then structure it in a skeleton to write points about. If you do not do this, and you just rely on the knowledge that you had previously, you’re not going to go very far. Writing an essay requires more than knowledge, it requires understanding. There’s a difference here that many students and adults do not get at first. You can write often, but if you don’t know how to illustrate your knowledge in a complex manner, writing long form, then you don’t really â€Å"understand† things. Regardless of the topic, you’re going to have to have an understanding of the larger principles and information that you’re working with. The subject matter you are going to be writing about has to be engraved in your mind, and you need to illustrate that through writing which may include paraphrasing Essays. The Bicycle itself, can be easy to learn, but if you switch the format of how to ride, your brain could cause problems as you’ll want to focus on the biases, and comfort zones of your memory of learning.Writing Requires New HabitsThe reason why children can learn things faster is because they don’t have biases, and they don’t have habits that are already formed through the practice and education attained through school. They are still learning, and therefore they will be able to mold into a new parameter of writing, and expression. Adults do not have that ability because they have a set standard they are following. Many people that write essays have a certain style. They know certain formats, and stick to them. While many professors are akin to grade well in these endeavors, you will need to know more about how to change on the fly. How to avoid plagiarismWhat if the assignment requires MLA formattingThen changes to Chicago Manual of StyleWhat if you’re supposed to write an essay that is about an opinion, or a review of a book or text of large quantities of informationWhat if you have to write something that is persuasiveThese are all different types of essays, and if you’re only accustomed to writing using â€Å"one† style, you will falter.Mind Over MatterTo change your mind, you will need to focus on a different form of learning. Instead of relying on what you already know, you have to refocus and readjust in way that might be difficult. Essay writing is very much the same. Every new essay that you create, has to bridge the gap between yourself, the reader, and the academic lesson that you’re trying to convey. Whether you’re writing for academic purpose OR writing for your workplace, you have to focus on how the audience is going to use your information. You cannot just rely on the past methods, and structures. You’ll need to create a different path, much like the Backwards Brain Bicycle. T The backwards bicycle worked out, but it took time to rethink and relearn the biases of the brain. That is the same as essay writing. The more comfortable you are with writing, the more you need to relearn and redirect. If not, your writing is going to fall short, and end up too linear, which is not going to work while presenting complex ideas.

People s Love At First Sight By Sylvia Plath - 1567 Words

People dream of falling in love at first sight. Sylvia Plath, an American writer, experienced the desirable moment the first time she saw Ted Hughes, an English poet (Middlebrook). The romantic relationship between Ted Hughes and Sylvia Plath grew instantly. They both shared a love of writing, but yet their relationship began to go downhill five years after their marriage (Popova). The marriage between Ted Hughes and Sylvia Plath was destructive because of Sylvia’s unstable mental health and Ted’s unfaithfulness, but it was also beneficial because of their strong writing relationship. Sylvia Plath, an American poet, was born on October 27, 1932 in Boston, Massachusetts (â€Å"Sylvia Plath Biography†). When Sylvia was eight years old, she†¦show more content†¦The â€Å"Wild West† was one of the first poems he wrote that was published in his school magazine (â€Å"Ted Hughes Biography†). When Hughes entered college, he studied English, but th en changed to archeology and anthropology at Pembroke College. Even as an archeologist and anthropology major, Ted continued to wow people with his poetry (â€Å"Ted Hughes Biography†). When people read his poetry, it was like they â€Å"[entered] a world dominated by nature, especially by animals† (â€Å"Ted Hughes†). His love for animals led him to become a poet and inspired him to write The Hawk in the Rain in 1957 and Wolfwatching and Moortown Diary in 1989 (â€Å"Ted Hughes†). On February 26, 1956, Ted Hughes and other poets hosted a poetry party for the St. Botolph’s Review (Popova). Sylvia arrived at the party and was immediately drawn to the â€Å"‘big, dark, hunky boy,’† later known as Ted Hughes (Popova). Sylvia’s first words to Ted were quotes from poems that he had written and published. Despite the amount of drinks she had consumed, she remembered her first encounter with Ted (Popova). She recorded the first day they met and it is â€Å"now one of the most famous [encounters] in all literary history† (Popova). Four months after they met, they got married and had two kids named Frieda and Nicholas (â€Å"Sylvia Plath Biography†). The beginning years of their marriage were very successful and they both continued to write poetry (â€Å"Ted Hughes